How much does it cost?

Put your postcode, bedrooms, bathrooms and how often into the form and you get the number straight away. The price is worked out from the time the job takes and an hourly rate that depends on how often we come. Nothing is hidden and nobody rings you to discuss it.

No. Most people are at work. You can let us hold a key or give us a door code, and either way we record who was given it, for which visit, and when.

What if something is not right?

Tell us from your account. For 48 hours after your report arrives you can ask us to come back and clean it again, with a note on what was not right, and the office sees every request. After that, tell us anyway and we will look at it.

Who will be cleaning my house?

One person, the same one wherever we can manage it, and you will know their name before they arrive.

Can I change or cancel?

Yes. Free until noon the day before, from your account, with no phone call and nobody to talk round. After that we charge, because your cleaner has already turned down other work for that slot and is paid for the day either way.

Do you bring your own products?

Yes, unless you would rather we used yours. Tell us if anything in the house needs a particular product and we will note it against the property.

Which areas do you cover?

The Caerphilly borough and Cardiff. Every postcode district we go to has a page of its own, listed under Where we clean, and the form on the front page answers for your own postcode straight away rather than making you read a list.

What happens after a clean?

You get a report: what was done, what was skipped and why, and photographs. It arrives whether or not anything went wrong.

Homes, holiday lets and workplaces

House cleaning with the price on this page.

Four answers and you have a price. No phone call, no visit to quote. Then after every clean, photographs of what was done, and the reason for anything skipped.

From: £23.00
Districts: 10
Phone calls: 0

The difference

You should not have to check up on a cleaner

Most people who are unhappy with a cleaner are not unhappy about the money. They are unhappy because they got home and could not tell what had been done, and did not fancy the conversation. So the thing we built first was not the booking. It was the proof.

Every job, ticked or not. Room by room, each line stamped at the moment it was done rather than written up later.
What was skipped, and why. No hot water. Bedroom door locked. The dog was in the way. This is the line no other cleaning company will print, and it is the reason the rest of the report is worth reading.
Photographs. Before and after, taken on the spot, of the rooms we worked in.
Who came, when they arrived, and when they left. Their name, not a company name.

Our cleaners are not there to get out of the door. They are there to leave your home properly clean.

Every cleaner at The Whistle Co completes two weeks of formal training before their first clean, keeps training, and has their work reviewed regularly. Every room is cleaned to a detailed checklist and the finished work is photographed, so your home is in good hands.

Who cleans your home

A kitchen worktop and sink, wiped clear and dry — An example of the report you receive after every clean: each room ticked off, photographs of the finished work, the times we arrived and left, and a note on anything we could not do. Yours comes with your own rooms in it.

A bathroom basin and mirror, polished and streak free — An example of the report you receive after every clean: each room ticked off, photographs of the finished work, the times we arrived and left, and a note on anything we could not do. Yours comes with your own rooms in it.

How a visit works

Three things happen, and you see all of them

BeforeYou get a price and pick a slot
Four answers on this page. If we cannot reach your postcode the quote says so on the spot rather than taking your number and ringing you back. No card is charged at booking.
On the dayThe cleaner checks in at your door
You get their name before they arrive. They work a room by room list on the phone, and each line is stamped as it is finished, not written up in the van afterwards.
AfterThe report arrives, then the payment
Photographs, the list, the time on site, and anything skipped with the reason. You are charged after the visit, not before it, because you should see the work before you pay for it.

What we clean

Three jobs, one way of working

Houses and flats
Weekly, fortnightly, monthly, or once. The same cleaner each time wherever the rota allows it.
Holiday lets
Changeovers between guests, linen counted, restocked, and photographed before the next arrival.
Offices and small sites
Out of hours if you need it, with a sign-in log and the same report every visit.

What is included

The list itself, not a description of it

It is the same list that appears on the cleaner's phone, and the same list that comes back to you ticked. Anything on it that was skipped comes back with the reason beside it.

Kitchen: sides, sink, hob, front of units
Bathroom: basin, bath, shower, toilet, mirror
Bedrooms: dust, surfaces, floors
Living areas: dust, surfaces, floors
Hall and stairs: floors, banister, skirting
Bins out, doors and windows checked
Finishing touches: towels folded, bow on the oven door, cushions and blankets, paper folded

Inside the oven, inside the fridge, the insides of windows and an hour of ironing are extras you add when you see your price. Everything above is in the visit.

What it costs

The more often we come, the lower the rate

Worked out from the number of bedrooms and bathrooms and how often we come. A house that is kept on top of takes less work than one we visit once. A visit is never shorter than 2 hours.

How often	An hour
weekly	£23.00
fortnightly	£24.50
monthly	£26.00
one off	£28.00

A visit is quoted as a whole, not as an hour, because an hour is not the thing you are buying. The number you see is the number you pay.

Comparing prices

How much does a cleaner cost?

Agencies in the areas we cover advertise from about £18 an hour, and the going rate quoted around here is about £17.50. We start at £23.00, and here is what that pays for: cleaners who complete two weeks of formal training before their first clean and work for us directly, the same person wherever the rota allows it, a price worked out from your actual rooms, and a written report with photographs after every visit.

Reviews

Customer reviews will appear here soon.

Before you book

The things people actually worry about

Somebody will have a key to my house.: Keys and door codes are held encrypted, and a cleaner can only open yours during your visit, on the phone we issued to them. Every time a code is taken out you can see who took it and when. If you would rather be in, be in.
I will not know whether it was actually done.: That is what the report is for. Every job on the list comes back marked done, skipped with the reason, or not reached, and a job is timestamped the moment it is marked rather than typed up afterwards.
I will feel awkward saying it was not right.: Tell us from your account. For 48 hours after your report arrives you can ask us to come back and clean it again, with a note on what was not right, and the office sees every request.
I will be tied into something.: There is no contract and no joining fee. Cancel a visit free until noon the day before, and stop whenever you like.
It will cost more than the quote.: The number on this page is the number. It is worked out from the size of your place and how often we come, and the only thing that changes it is you adding something.

Where we clean

10 postcode districts, and no others

We keep this list tight on purpose. A cleaner who has to drive forty minutes between houses either arrives late or costs you the driving, and both of those end up on your report.

CaerphillyCF83: Caerphilly, Bedwas, Trethomas, Machen, Llanbradach
HengoedCF82: Hengoed
BlackwoodNP12: Blackwood
Cardiff city centre and the BayCF10: Cardiff, Cardiff city centre, Cardiff Bay
Canton and PontcannaCF11: Canton, Pontcanna, Leckwith
Llanishen and WhitchurchCF14: Llanishen, Whitchurch, Heath, Birchgrove, Rhiwbina, Thornhill, Lisvane
Radyr and Taffs WellCF15: Radyr, Morganstown, Taffs Well, Tongwynlais, Pentyrch
Cyncoed and PenylanCF23: Cyncoed, Pentwyn, Llanedeyrn, Penylan, Roath Park
Roath and CathaysCF24: Roath, Adamsdown, Cathays
Ely and LlandaffCF5: Ely, Caerau, Fairwater, Llandaff, Danescourt, St Fagans

Each district has a page of its own: where we clean, town by town, with what the houses are like and how we get in.

Get your price